The average length of the process for direct negotiation is one week or less.
Once an ADR official is invited into the process, the time extends for an additional one to two weeks, for a total of 14 to 21 days.

Cases handled by post require additional time for delivery of documents, an average of 45 days is anticipated.

All cases will be resolved in less than 90 days from initiation of dispute to resolution.

For more information on the ADR process, please visit our How it Works or FAQs section.
Contact
​Fill out the form if you are having trouble opening a case or if you have another question about our process. We will review your case and get back to you as soon as possible.

NetNeutrals UK
3 Armley Court
Armley Road
Leeds, LS12 2LB
UK
+44 113 2 376423
   

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is approved by the Civil Aviation Authority (the UK aviation regulator) to operate as a Dispute Resolution body for aviation consumers.