Online Dispute Resolution - Learning More

Want to learn more about Online Dispute Resolution or how to include online activities in Best Practices for Consumer Complaint Handling?

NetNeutrals coordinated the compilation of expert-authored chapters on these topics:

A Promise Unfulfilled and What to Do About It – Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer
 
Online Dispute Resolution - Designing Systems for Effective Dispute Settlement – a US practitioner perspective - Jo DeMars
 
Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System - Pablo Cortés
 
Consumer Trust and Business Benefits with ODR - Immaculada Barral-Viñals

Where Law, Technology, Theory and Practice Overlap:  Enforcement Mechanisms and System Design - Riika Koulu
 
The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool – Benefits and Challenges - Amy Koltz
 
Online Dispute Resolution Decision Making – A NetNeutrals Practitionerʼs View - Katherine G. Newcomer
 
One Manʼs View of One Country – ADR & ODR and the future of complaint management in the UK - Adrian Lawes


 
Available on Amazon (ISBN 978-1-5049-6355-8), or Contact Us.