The NetNeutrals ADR Scheme is free to the consumer.

For aviation claims, there is a £10 fee to the consumer.  ADR Scheme Rules for Aviation claims can be viewed HERE.

The Trader has several fee scale options to choose from when participating in the programme.  More details regarding Trader fees can be gathered by visiting the Trader Sign Up page, on our Contact Us page, or by emailing us at info@netneutrals.eu.
Contact
​ Fill out the form if you are having trouble opening a case or if you have another question about our process. We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown House Johnstown, Naas
Co Kildare 
Ireland W91 C99T
​+353 1 531 2836
   

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is approved by the Civil Aviation Authority (the UK aviation regulator) to operate as a Dispute Resolution body for aviation consumers.